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FAQ

At Guaranteed-weightloss-products.com, we've done our best to create a Web site that anticipates and satisfies our customers' needs. With that goal in mind, we've compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us at 888-635-8161 or Support@guaranteed-weightloss-products.com.

1)For orders paid by check or money order who do I make it out too? Where do I mail the check or money order?

Please make all payments out to RS Services. The check/MO should be mailed to 530 W. 236th Street #1K, Bronx, NY 10463.

2)Do you offer a print catalog?

Yes, we offer a print catalog for our products. You can get your free copy  sent to your home address for free. To acquire the catalog you can call  and request a catalog 888-635-8161 ext.1 or you can click on the link to your left located in the lower left hand corner and fill out our secure form to receive your catalog by mail.

3)Do you wholesale any of your products?

We do wholesale products - please e-mail  info@guaranteed-weightloss-products.com with product and quantity of the product(s) you wish to buy. We will e-mail you with a quote and with  further information.

4)Do you accept international orders?

At this time we accept orders from only the 50 United States and Canada.  We do not accept orders from anywhere else in the world.

5)What is the Pro-cal guaranteed?

Yes, we offer a 10 day satisfaction guarantee that you will lose weight  within the first week if you follow the diet instructions provided with  your order. The products that are guaranteed by us to achieve rapid  weight loss are the weekly triminizer and the monthly supply of Pro-Cal.

6)What is the Pro-cal guaranteed?

Yes, we offer a 10 day satisfaction guarantee that you will lose weight  within the first week if you follow the diet instructions provided with  your order. The products that are guaranteed by us to achieve rapid  weight loss are the weekly triminizer and the monthly supply of Pro-Cal.

7)What is the Pro-cal guaranteed?

Yes, we offer a 10 day satisfaction guarantee that you will lose weight  within the first week if you follow the diet instructions provided with  your order. The products that are guaranteed by us to achieve rapid  weight loss are the weekly triminizer and the monthly supply of Pro-Cal.

8)What is the return policy for all other products sold in this website?

We will only exchange defective products. If your item arrives defective  please call us within 10 days of the date item was received to initiate a refund. Please call us at 888-635-8161 to receive an authorization code and return address. If you pass the 10 days than this return policy is  voided.

9)How does Pro-cal really work?

The weight loss products are natural and safe. Used world wide by doctors  and nutritionist. You simply follow our easy instructions and prepare  the milkshakes and puddings to enjoy for yourself and see the weight  melt away.

10)When will I see weight loss results with Pro-cal?

At the latest you should see weight loss within seven days. In fact, you  might see results within three days. However, we recommend to weigh  yourself before you begin the program and then weigh yourself again in  exactly one week (7 days). To really gage the results.

11)How soon will I receive the products?

Please allow 2 business days for order to be processed. As soon as the order  has been processed you will receive your order within 7 to 10 business  days (unless otherwise specified in the product information). Please  note that Saturday and Sunday are not business days. For faster service  ask for priority shipping (shipping time can be up to 3 business days),  please also allow 2 buisness days for processing.

12)How can I order by phone?

Call 1-888-635-8161 to order by phone or for more information. We are open  Monday through Friday from 10:00 AM - 5:00 PM EST. The offices are  closed in the weekends, however, you can e-mail or fax us 24/7.

E-mail: sales@guaranteed-weightloss-products.com

Toll Free Fax: 888-635-6499

13)What is the number for customer service?

For customer service call 888-635-8161. We are open Monday and Friday from  10:00 AM - 5:00 PM EST, and on Saturday and Sunday the office for  customer service is closed. However, you can e-mail or fax us 24/7.

E-mail: support@guaranteed-weightloss-products.com

Fax: 888-635-6499

14)How can I order by mail or e-mail?

Begin by placing the order online when you arrive on the check out page. Fill out the information submit the order and then print out your order.  Please send check or money order with this page to: RS Services,  1530 W. 236th Street #1K, Bronx, NY 10463. For e-mail send any questions or  orders to sales@guaranteed-weightloss-products.com.

15)How can I cancel an order that I have not received?

You can only cancel an order if the product has not arrived at your home.  To cancel an order please immediately call with your order number  888-635-8161, to have the order canceled. Please note that if your order has been processed and/or shipped, you will be charged the shipping and handling fees as well as a 20% restocking fee. If your order was not  reviewed and/or processed (your credit card was not charged and/or sent  to the fulfillment department and/or shipped) you will not be charged  anything. Please call us if you have any further questions regarding the cancellation of an order.

 

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